Keep support ops ahead of NPS issue alerts

Customer support ops miss dissatisfied customers when NPS responses aren't logged into analytics, delaying outreach and risking churn. Centralize NPS rows to flag low scores for fast outreach.

Overview

Uncaptured NPS responses let dissatisfied customers slip away and create blind spots for customer support ops. Connecting survey submissions to a central analytics table flags low scores for prioritized outreach, eliminating missed follow-ups and enabling faster, more consistent response.

Notable Features

Create analytics rows from surveys
Flag low-score responses for follow-up
Notify support reps on flagged replies