Keep support managers updated on conversation volume and spikes

Support managers miss incoming conversations in shared inboxes, causing inaccurate workload reports and SLA risk. It updates the central counter so staffing and prioritization match current volume.

Overview

Missed conversation counts leave support managers understaffed and expose you to SLA breaches. This workflow keeps your central counter accurate and triggers alerts on volume spikes, so staffing and prioritization are based on current workload and response times drop dramatically.

Notable Features

Increment central conversation counter
Filter internal or low priority conversations
Notify managers on volume spikes