Keep support handovers closed and queued for deletion

Customer support ops miss handovers in the tracker, stalling customer onboarding. This timestamps confirmed handovers and queues them for deletion, keeping the onboarding queue accurate.

Overview

Customer support ops lose momentum when handovers linger in trackers and stall onboarding. This workflow timestamps confirmed handovers and schedules them for deletion, removing manual cleanup and keeping the queue actionable. Support leaders report faster handoffs and fewer tracking errors.

Notable Features

Mark handovers completed with timestamp
Queue records for scheduled deletion
Send reminders when confirmation missing