Keep support coordinators alerted when case owner is cleared

Support coordinators watch new cases lose owners, causing SLA breaches and churn risk. Invoke assignment sub-workflows and alert coordinators so no new case stays unassigned and response improves.

Overview

Unowned new cases create SLA risk and frustrate customers while coordinators scramble to triage. This workflow invokes your routing sub-workflow and alerts support coordinators immediately, eliminating unassigned new cases and letting response times drop dramatically. The result is predictable handoffs, clearer audit trails, and fewer at-risk customers.

Notable Features

Detect owner field clearance
Filter cases by prior assignees
Trigger immediate coordinator notifications