Keep support cases visible for managing partners and agents

Support agents miss uploaded case documents when notifications get buried, causing SLA breaches and churn risk. It flips the case visibility flag on upload notices so agents can begin review.

Overview

Missed document uploads create SLA breaches and frustrated customers, a real risk for a managing partner running support in a small business. Flipping the case visibility flag on upload notifications removes manual checks so agents begin review immediately and prevent escalations. The result is faster response times and far fewer missed follow-ups.

Notable Features

Flip case visibility on upload
Notify assigned support agent via email
Prevent missed follow-ups and escalations