Keep support case chat context in one feed for project managers

Project managers lose service chat context on support cases, causing response gaps and SLA risk. Create case feed posts from service chat so agents have real-time context and prevent missed replies.

Overview

Support cases lose chat context and that delays responses while risking SLA breaches. This workflow captures service-channel conversations as case feed posts so support agents get real-time context, response times drop dramatically, and missed follow-ups are avoided.

Notable Features

Create feed posts on cases
Attach service chat transcripts
Notify support agents on updates