Keep support agents' tagged conversations on user timelines

Support agents miss tagged conversations, leaving product analytics incomplete. Create user events from those tags so product and support have complete timelines.

Overview

Missed tagged conversations create blind spots in product analytics and let critical issues go unaddressed. Turn every cx-tracking tag into a user event so product and support share complete interaction histories and prioritize follow-up with confidence.

Notable Features

Create user events from tags
Filter conversations by cx-tracking label
Notify product and support channels