Keep support agents on top of tagged VOC chats

Support agents tag chats but VOC incidents get lost across chat and spreadsheets, causing missed follow-ups. This workflow logs tagged chats to one spreadsheet instantly so ops can prioritize follow-up.

Overview

Missed VOCs create SLA exposure and frustrate customers, so support agents need reliable capture of flagged conversations. This workflow funnels every tagged chat into a single spreadsheet and notifies ops, delivering clearer assignee ownership and near-zero missed follow-ups.

Notable Features

Log tagged chats to spreadsheet
Parse tags into structured fields
Notify ops of new VOCs