Keep support agents on top of registrant follow-ups

Support agents miss registrants' follow-up info, causing eligibility problems before games. Personalized SMS reminders contact registrants quickly, ensuring eligibility issues are resolved so players can participate.

Overview

Support agents risk registrants losing game eligibility when follow-up forms go unanswered. This workflow sends personalized SMS reminders and logs outreach in the ticket, eliminating missed registrations and keeping rosters intact; teams report faster follow-ups and fewer eligibility issues.

Notable Features

Send personalized SMS reminders
Check registration status before message
Record messages in ticket history