Keep support agents on top of new lead cases

Support agents miss inbound leads when contacts aren't logged, creating missed follow-ups and SLA risk. Turn each lead into a tracked case with auto-reply and routing so follow-ups start quickly.

Overview

Support agents face SLA breaches and churn risk when inbound leads go unlogged. This workflow converts every lead into a tracked support case with auto-reply and smart routing, ensuring faster handoffs and zero missed follow-ups.

Notable Features

Create support case for each lead
Send immediate auto-reply to leads
Assign case to available support agent