Keep support agents on top of new ad leads

Support agents miss ad leads when form responses don't enter the contact system, causing overlooked prospects and stalled case intake. Queue leads to contacts so agents start outreach.

Overview

Support agents lose prospects and case intake stalls when lead ads don't land in the contact system. This workflow captures every lead ad, creates contact and case records, and alerts agents so no follow-ups are missed. Customers report faster response times and clearer case handoffs.

Notable Features

Capture lead ad responses
Create contact and case records
Notify support agents for follow-up