Keep support agents on top of callback alerts
Keep support agents on top of callback alerts
Support agents miss unattended call emails, leaving candidates without callbacks and hurting candidate experience. Alerts hit the candidate support channel so agents assign callbacks quickly.
Overview
Candidate support teams lose applicants when callbacks stall and emails sit unattended. This workflow routes unattended call emails to the candidate support channel and creates assignable callback tasks so agents respond faster and missed follow-ups are eliminated. That protects candidate experience and keeps hiring outcomes on track.
Notable Features
- Post unattended call alerts instantly
- Create assignable callback tasks
- Flag emails missing agent assignment