Keep support agents on top of activation reminders

Support agents chase account admins for activation, leaving requesters stuck without access. Scheduled hourly reminders nudge admins until reply, so requesters get updates and enablement continues.

Overview

Support agents risk stalled onboarding when activation requests go unanswered, leaving requesters without access and increasing churn risk. Scheduled hourly reminders to account admins, plus ticket logging, turn passive requests into confirmed actions so requesters receive timely updates and enablement progresses; teams report response times drop dramatically.

Notable Features

Send hourly activation reminders
End manual follow-up loops
Record replies on the ticket