Keep support agents on pre-booking emails to save bookings

Support agents miss pre-booking questions buried in shared inboxes, risking lost bookings. Logged inquiries trigger shoot-chat alerts so agents reply and bookings are preserved.

Overview

Unanswered pre-booking emails cost bookings and hurt conversion. This workflow captures every inquiry and surfaces it in shoot chat so support agents own replies and bookings are preserved; teams report faster response times and fewer missed follow-ups.

Notable Features

Log inquiries to central spreadsheet
Notify agents in shoot chat
Route messages by inquiry topic