Keep support agents notified with encrypted ticket emails

Support agents miss notifying ticket requesters when encrypted-message events arrive, leaving customers uninformed. Ensuring requesters receive secure updates and outbound messages stay monitored.

Overview

Support agents risk leaving customers uninformed when encrypted messages aren't delivered. This workflow ensures every encrypted-message event triggers a secure email to the requester and a private ticket note, eliminating unmonitored outbound messages and ensuring requesters receive timely, secure updates.

Notable Features

Deliver encrypted customer notifications
Attach ticket details to emails
Record delivery notes on ticket