Keep support agents notified when scam messages are reported

Support agents scanning message channels miss scam reports buried in threads, delaying investigations and letting threats grow. It converts reports into standardized tickets so investigations proceed.

Overview

Support agents often miss scam reports in busy channels, which stalls investigations and leaves customers exposed to repeated fraud. Routing those messages into standardized tickets creates an auditable trail so security and support close incidents with zero missed follow-ups and faster investigations.

Notable Features

Create tickets from channel messages
Assign reports to incident queues
Alert security and support staff