Keep support agents notified and trackers clean on close

Support agents marking issues done leave threads unclear, causing missed closures. It posts a confirmation reaction and removes the tracking record so agents see closure.

Overview

Closed tickets left without a clear cue cause follow-ups and tracker drift, costing support agents time and focus. This workflow posts a visible confirmation reaction in the original thread and removes the tracking record, delivering zero missed follow-ups and immediate closure visibility for agents.

Notable Features

Add confirmation reaction to thread
Delete matching tracking record
Highlight closure for support agents