Keep support agents informed with product insight links

Support agents miss product context when insight notes aren't linked to conversations, creating duplicated replies and traceability gaps. This adds the insight link to the matching conversation so agents and product managers keep traceability.

Overview

Support agents lose customer context when product insights aren't surfaced in conversations, leading to duplicated replies and traceability gaps. Appending insight links directly into the matching support conversation gives agents and product managers immediate context and traceability, and teams report faster handoffs with zero missed follow-ups.

Notable Features

Append insight links to conversations
Match notes to the correct conversation
Notify agents and product managers