Keep support agents informed with live board status updates

Support agents miss development context when board statuses change, causing outdated case notes. Updates add board status and a direct record link to cases, so agents act with current context.

Overview

Support agents lose valuable development context when board statuses change, leading to outdated case notes and unclear handoffs. This workflow keeps case records updated with status and a direct board link, eliminating manual lookups so agents act with current development context and smoother handoffs.

Notable Features

Push board status into cases
Attach direct board link to case
Notify support agents on changes