Keep support agents informed with anonymous requester IDs

Support agents lose requester identity when tickets use anonymous IDs, causing duplicate profiles and slower resolutions. This copies anonymous IDs into user profiles so agents see unified identity.

Overview

Unlinked anonymous IDs create duplicate profiles and slow issue resolution for support agents. This workflow attaches ticket anonymous identifiers to user profiles as requests arrive, giving agents unified identity context and cutting down manual lookups. With requester identity visible on every ticket, agents resolve issues more confidently and avoid repeated data entry.

Notable Features

Copy anonymous IDs to profiles
Trigger on new support tickets
Alert agents when identity added