Keep support agents focused with daily priority scores

Support managers and agents lose visibility when priority scores go stale, creating SLA risk and avoidable churn. Daily recalcs update ticket priority so agents triage urgent issues before SLA breaches.

Overview

Stale priority scores let high-impact tickets slip past agents, exposing you to SLA breaches and churn. This workflow recalculates and writes priority fields daily so agents triage the right work, delivering faster response times and fewer missed follow-ups.

Notable Features

Recalculate ticket priorities daily
Update ticket priority fields
Notify managers of priority shifts