Keep support agents compliant and customers acknowledged for DSARs

Support agents miss DSAR updates, leaving requesters unsure and creating compliance risk. Public acknowledgment posts and ticket moves to hold so agents see ownership and customers get confirmation.

Overview

Unacknowledged DSARs create compliance exposure and leave requesters uncertain. This workflow posts a GDPR-compliant public acknowledgment and moves the ticket to hold so privacy owners have clear ownership and follow-ups don't slip, delivering visible improvements in response handling and auditability.

Notable Features

Post GDPR-compliant public acknowledgments
Set ticket to hold status
Flag ownership for support agents