Keep support agents collecting post-service feedback

Support agents miss post-service feedback from contact forms, leaving follow-ups unknown. Enrolls filtered customers in a satisfaction panel after seven days so support surfaces issues and follows up.

Overview

Support teams are blind to recent service issues when contact-form topics aren't captured for later surveys. This workflow turns those submissions into a scheduled survey pipeline after seven days, ensuring support surfaces issues and executes follow-up while removing manual tracking.

Notable Features

Filter contact forms by topic
Delay enrollment for seven days
Add participants to survey panel