Keep support agents capturing NPS via SMS invites

Support agents miss NPS windows when outreach is manual, creating feedback blind spots. Webhook-triggered SMS validate numbers and send NPS invites, ensuring agents capture feedback quickly.

Overview

Support agents often lose crucial feedback when NPS invites are sent manually, creating blind spots in customer sentiment. This workflow turns case events into validated SMS NPS sends, routing responses into your support stack so agents act on feedback faster and close issues before they escalate.

Notable Features

Validate phone numbers before sending
Send NPS SMS from ticket events
Log responses to support inbox