Keep support agents' call recordings ready for QA and compliance

Support agents miss call recordings when not fetched, creating compliance gaps and QA blind spots. Grab recordings from new communication alerts so managers archive and review calls for QA and retention.

Overview

Missing call recordings create compliance risk and blind spots in quality assurance. This workflow retrieves and archives every incoming call recording so support managers have immediate access for review and retention. The result is fewer missed retention events and quicker, more reliable QA oversight.

Notable Features

Fetch call recordings on alerts
Store files in compliant archive
Notify managers for quality review