Keep support agents assigned to correct organization records
Keep support agents assigned to correct organization records
Support agents lack org context when student records don't update, causing misrouting and delayed resolutions. This updates the user's support organization so agents route cases accurately and resolve issues faster.
Overview
Support agents get stuck routing cases without correct org context, which leads to misrouting and slower resolutions. Keep enrollment records and support profiles aligned so every agent sees the right account on first contact, eliminating misroutes and producing faster, more accurate case handling.
Notable Features
- Update support org on enrollment
- Find or create user by email
- Notify agents of org changes