Keep support agents alerted to player feedback and ratings

Support agents miss urgent feedback hidden in player satisfaction forms, letting problems escalate. Instant posts share ratings and comments to the team channel within minutes so agents can triage.

Overview

Unseen player feedback lets problems escalate and undermines the player experience. This flow pushes ratings and comments into your support channel and creates actionable tasks for low scores, delivering visible triage and zero missed follow-ups.

Notable Features

Post ratings to team channel
Create triage tasks for low scores
Highlight flagged comments for follow up