Keep support agents alerted to negative public reviews

Support agents miss negative public reviews left untriaged, risking public complaints and escalations. This workflow creates support tickets from negative reviews so agents can triage and protect reputation.

Overview

Unaddressed negative reviews create visible reputational risk and drive escalations. Turning every negative public review into a triage ticket ensures support agents act before issues amplify, reducing public complaints and protecting brand reputation.

Notable Features

Create tickets from public reviews
Notify assigned support agent instantly
Tag and prioritize by sentiment