Keep support agents ahead of carrier blocking issues

Support agents get avoidable tickets when buyers face carrier blocking. Email domestic buyers of non-Apple/non-Samsung phones at checkout to warn about carrier risks and cut avoidable inquiries.

Overview

Carrier-blocking confusion generates repeat tickets and returns that burden support agents. This workflow warns domestic buyers of non-Apple/non-Samsung phones at purchase, removing routine carrier-related questions and protecting order experience. The result is fewer avoidable inquiries and cleaner ticket triage.

Notable Features

Notify buyers of carrier risks
Filter orders by shipping country
Create support tickets for audit