Keep solar customers informed during system communication failures

Support agents miss inspection emails flagging communication failures, leaving solar customers unaware. It notifies customers with next steps within minutes, so agents focus on remediation.

Overview

Support agents risk escalations when customers aren't informed about system communication failures. This workflow delivers clear outage notices and next steps to affected solar customers, freeing agents to focus on remediation and preventing unnecessary escalations. Teams report faster response handling and fewer follow-ups.

Notable Features

Detect inspection emails flagging failures
Send customers clear outage instructions
Create incident entries in ticketing