Keep social replies flowing for IT business owners

IT business owners lose social replies between manual checks, creating support blind spots and missed incident alerts. An hourly trigger invokes reply workflows so support processes every reply and avoids backlog.

Overview

Missed social replies create support blind spots and risk delayed incident response. An hourly trigger ensures every reply is routed into your support workflows, eliminating unprocessed backlog and keeping IT focused on resolution. Teams report faster response times and fewer manual starts.

Notable Features

Invoke reply workflows hourly
Route replies into processing pipelines
Notify support of unprocessed replies