Keep social managers alerted to priority brand mentions
Keep social managers alerted to priority brand mentions
Social managers miss high-reach or negative mentions that can escalate brand reputation. Realtime alerts route each mention to the social inbox so managers can assess and respond within minutes.
Overview
Unreviewed public mentions let negative or high-reach posts escalate and threaten brand perception. This workflow pushes formatted, prioritized alerts into Slack or email so social managers can assess reach and sentiment quickly; customers report faster response times and fewer missed critical mentions.
Notable Features
- Detect tagged social mentions
- Format alerts with reach and tone
- Route alerts to social inbox