Keep SLA logs from channel messages for ops

Operations coordinators miss incident notes in busy channels, leaving gaps in SLA audits and delaying incident follow-up. This logs messages to a timestamped SLA tracker so ops can triage faster.

Overview

Operations coordinators lose visibility when incident notes vanish into busy channels, creating audit gaps and slowing follow-up. This workflow captures those messages into an audit-ready SLA tracker and routes high-severity items for immediate triage, delivering fewer missed follow-ups and clearer SLA evidence.

Notable Features

Capture messages with timestamps
Append rows to SLA spreadsheet
Flag untagged incidents for review