Keep service request ownership accurate for ops leads

Operations coordinators get proposal webhooks assigned to wrong owners, causing assignment mismatches and SLA tracking errors. So the service request owner is updated, keeping reporting accurate and preventing SLA misses.

Overview

Misassigned proposal requests create reporting gaps and put SLA commitments at risk. This workflow ensures proposal requests are routed to the correct owner and your service database reflects true ownership, so ops leaders see accurate reporting and avoid missed SLAs.

Notable Features

Set assigned owner from request data
Verify assignee exists before update
Notify ops on ownership changes