Keep sales ops informed of messenger requests

Sales ops find messenger requests unlogged, causing reps to miss prioritized follow-up. It updates CRM contacts with request timestamps and bot owner so reps prioritize outreach.

Overview

Unlogged messenger requests let competitors reply first and cause duplicate outreach, undermining pipeline accuracy and quota attainment. This flow writes request timestamps and bot ownership to contact records so reps prioritize outreach, response times drop dramatically, and manual chasing is reduced.

Notable Features

Update CRM contacts with timestamps
Tag owner by bot account
Trigger priority flag for reps