Keep sales ops alerted about unassigned ticket backlogs

Sales ops see unassigned support tickets accumulate, risking SLA breaches and customer escalations. Business-hours, rate-limited alerts ensure support leads reassign work before SLAs are breached.

Overview

Unassigned ticket backlogs create SLA risk and customer escalations; sales ops need a reliable guardrail. This workflow delivers business-hours, rate-limited alerts to support leads so backlog is reassigned before SLAs are breached, reducing escalations and missed follow-ups.

Notable Features

Notify support leads when backlog spikes
Rate-limit alerts to prevent fatigue
Monitor unassigned ticket counts continuously