Keep retail support records updated on ticket changes

Customer support ops miss ticket state updates, causing handoff delays and inaccurate SLA reporting. Keep internal records current so agents coordinate and reporting matches ticket status.

Overview

Retail customer support ops face missed handoffs and inaccurate SLA reporting when ticket states don't align across systems. This workflow keeps internal support records updated on ticket changes, eliminating status mismatches so agents coordinate faster and reporting reflects true ticket status.

Notable Features

Update internal support records
Notify agents on state change
Prevent SLA reporting mismatches