Keep renewal case statuses aligned with payment outcomes

Support agents miss renewals when payment statuses change, creating follow-up gaps and SLA risk. This updates case records from payment events so agents have accurate renewal stages and can follow up.

Overview

Stale renewal statuses create follow-up gaps, SLA exposure, and churn risk for support organizations. Linking payment events to case records ensures agents always see the correct renewal stage, removes manual reconciliation, and drives faster, more reliable customer follow-ups.

Notable Features

Update case status on payment change
Notify agents of failed payments
Add follow-up task for renewals