Keep project managers on top of support follow-ups
Keep project managers on top of support follow-ups
Project managers see critical SMS and support emails get buried, causing missed SLAs and unhappy customers. Create assigned, context-rich follow-up tasks so agents respond before escalation.
Overview
Project managers lose control when customer SMS and emails fall through, putting SLAs and customer satisfaction at risk. This workflow turns inbound conversations into assigned, context-rich tasks so agents act before escalation, reducing missed follow-ups and creating clear audit trails.
Notable Features
- Create tasks from SMS and email
- Assign tasks to support agents
- Attach conversation and contact context