Keep project managers notified of new support inquiries

Project managers overseeing support intake miss urgent form inquiries, causing triage delays and SLA risk. Captured submissions become searchable records and alert agents, so triage starts quickly.

Overview

Unread form inquiries leave project managers reacting to crises and put SLAs at risk. This workflow turns submissions into searchable support records and notifies agents immediately, transforming intake into reliable triage so no inquiries age unreviewed and response times drop noticeably.

Notable Features

Create searchable support records
Notify agents in project channel
Prioritize inquiries by urgency