Keep project managers informed when orders enter preparation
Keep project managers informed when orders enter preparation
Project managers face extra tickets when orders switch to preparation without notice, causing unclear delivery expectations. Status notifications inform customers quickly, so support inquiries fall and managers retain delivery visibility.
Overview
Project managers lose time handling avoidable support tickets when customers aren't notified about preparation status. This workflow sends customer-facing status messages and flags exceptions for support, restoring delivery visibility and leading to fewer follow-ups.
Notable Features
- Notify customers on status change
- Create order activity log entry
- Alert support on delivery exceptions