Keep project managers informed of ticket details and status

Project managers lose visibility when chat-form tickets have vague subjects, causing misclassification and stalled triage. This updates ticket subjects and status so support agents triage faster and ownership is clear.

Overview

Project managers risk stalled triage and misclassified tickets when chat-form subjects lack context. This workflow standardizes subjects and updates status so support agents see request type and customer name immediately, eliminating ambiguity and ensuring clear ownership. The result is faster triage, fewer handoffs, and predictable ticket behavior.

Notable Features

Update ticket subjects with customer context
Set ticket status by request type
Notify agents about priority chats