Keep PET FNOLs assigned each weekday for project managers
Keep PET FNOLs assigned each weekday for project managers
Project managers find PET FNOLs unassigned, causing claim aging and frustrated claimants. A scheduled round-robin assigns open PET FNOLs to agents on weekdays, so claims are picked up quickly.
Overview
Unassigned PET FNOLs lead to claim aging and unhappy claimants, undermining project timelines and operational visibility. This weekday round-robin distribution removes manual triage, delivers clear assignment ownership, and helps ensure claims are picked up and progressed without manual intervention.
Notable Features
- Assign new PET FNOLs by round-robin
- Balance daily workloads among agents
- Notify assigned agent with details