Keep patients informed after PAP intake with IT-managed SMS

Support agents miss patient shipment updates from PAP intake marked Order Shipped (7-14 days), creating ticket spikes and SLA risk. IT routes those submissions to SMS so patients get shipment notices quickly.

Overview

Missed shipment notices create inbound calls and SLA risk for patient support. This workflow routes PAP intake submissions to your SMS provider and logs each send, removing repetitive status inquiries and ensuring patients receive timely shipping updates. IT teams report faster responses and fewer repetitive tickets, letting agents focus on care.

Notable Features

Send shipment SMS on intake
Filter submissions by message type
Log sends to patient record