Keep OTP delivery logs for support ops investigations

Customer support ops lose delivery evidence when OTPs hide in inboxes, blocking authentication investigations. Logged OTPs go to the incident log in real time so support ops can investigate delivery problems.

Overview

Missed OTP delivery records slow down investigations and increase customer friction. This workflow captures every OTP email into your incident log and notifies support ops, eliminating gaps in evidence and enabling faster authentication triage. Support leaders report clearer audit trails and fewer repeated tickets.

Notable Features

Capture OTP emails into incident log
Flag suspected delivery failures for review
Preserve original email headers and body