Keep ops ticket records accurate in one spreadsheet

Ops coordinators lose ticket visibility when support requests aren't logged, causing triage delays. Every new request logs to a shared spreadsheet so ops managers have one reliable ticket source.

Overview

Unlogged support requests create triage bottlenecks and unreliable workload reports for operations. This flow records every new request into a shared spreadsheet, giving ops managers a single, auditable ticket view for triage and reporting. The result: faster triage, fewer missed follow-ups, and clearer reporting for staffing decisions.

Notable Features

Log every new support request
Match and update existing ticket rows
Flag incomplete tickets for review