Keep ops coordinators notified of keyworded chat messages

Operations coordinators miss public chat mentions about incidents, causing delayed responses. Forward keyworded public messages to a dedicated ops channel so issues are noticed and coordinated faster.

Overview

Operations coordinators miss critical chat mentions, which causes delayed incident responses and duplicated work. This flow broadcasts keyworded public messages into a single ops channel so coordinators spot and act on issues faster. Customers report response times drop dramatically and missed follow-ups become rare.

Notable Features

Route keyworded messages to channel
Include original message and permalink
Ignore bot posts and direct messages