Keep operations files centralized and records updated fast

Operations coordinators lose uploaded files, causing stalled verification and extra manual work. Central copies with updated links keep records consistent so coordinators verify cases faster.

Overview

Missing attachments stall case handling and force coordinators into manual copy workflows, creating verification bottlenecks. Centralized cloud copies and automatic record updates eliminate document gaps and speed verification — operations teams report fewer missing documents and far fewer manual re-uploads.

Notable Features

Copy attachments to central drive
Update originating records with links
Add ticket notes for each upload