Keep operations coordinators on top of questionnaire uploads

Operations coordinators miss questionnaire uploads in shared folders, causing triage delays and stalled cases. It creates structured work-item records so coordinators can triage submissions faster.

Overview

Missed questionnaire uploads stall case progress and force coordinators into manual triage. This workflow turns every upload into a structured work item, routes it to the right case queue and notifies the assigned coordinator, so response times drop and manual handoffs disappear.

Notable Features

Create work items from uploads
Assign records to case teams
Notify operations coordinators on upload