Keep operations coordinators informed as orders move to working

Operations coordinators move fulfillment cards out of awaiting answer, leaving order statuses stale and orders overlooked during handoffs. It marks the order as working so operations staff see current orders and act.

Overview

Operations coordinators risk orders slipping through during handoffs when fulfillment board changes aren't mirrored in the order system. This workflow keeps order status aligned with board activity, eliminating manual updates and ensuring working orders are visible. Teams report faster handoffs and fewer missed follow-ups.

Notable Features

Update order status to working
Extract order ID from card
Notify operations staff of changes